Ohio Insurance Laws and Regulations Practice Exam

Which of these is NOT an unfair claims settlement practice?

1. Delaying claim investigations unnecessarily

2. Refusing to pay claims without investigating

3. Providing claim payments to insureds according to the guidelines of the policy's coverage

4. Failing to acknowledge and act promptly upon communications regarding claims

The correct answer is: Providing claim payments to insureds according to the guidelines of the policy's coverage

Options A, B, and D are all examples of unfair claims settlement practices. Option C is the correct answer because providing claim payments to insureds according to the guidelines of the policy's coverage is a fair and lawful practice. However, options A, B, and D are all considered unfair because they involve delaying, refusing, or failing to promptly acknowledge and act upon communications regarding claims. These actions can lead to an unfair or incorrect settlement for the insured. Therefore, C is the only option that is not an unfair claims settlement practice.